Seattle Times Customer Service app for iPhone and iPad

If you are a Seattle Times subscriber, this app is for you! The Seattle Times is now offering our home delivery and digital subscribers a convenient mobile customer service option. Manage your subscription account and get the help you need right from this mobile app.

Simply login with your secure account information, and manage your benefits at the touch of a button, at your convenience, as well as chat with Customer Service without having to leave the app to place a phone call.

Managing your benefits and contacting Customer Service is easy, and available at your control and convenience directly from the app – giving you quicker service on your own time.

• Request home delivery vacation stop and restart
• Manage your account balance and payment options
• Report a missing/late paper or paper issues
• Use chat to discuss other issues with an agent voice note and picture options
• Start, stop and resume an agent chat ANYTIME without repeating yourself
• Quickly search for frequently asked questions (FAQs) on common subscription and support issues

With The Seattle Times app, there’s never any hold time. Most subscription issues can be completed by you, with a few self-service clicks in the app. For the rare times you need agent assistance, just enter your chat request and hit send, and go about your day without waiting in the app. The agent works through your issue behind the scenes on your behalf, and you will receive a notification on your device (like a text alert) and can start back up exactly from where you left off when you are ready. No need to wait on hold, because your time is very important!

The app is included at no charge to Seattle Times home delivery and digital subscribers. Account information (either an account number, or home number with house number) is required to set up your account profile and log in to begin using the app. Once your account information is entered, it can be saved for your convenience.

All chat history activity is stored for your reference. You can click on a past chat and restart it anytime, even if you didn’t complete the activity the first time. If you need to chat with a customer service agent, the agent will see the same history to quickly get up to speed on your service request to resolve your issue.

Seattle Times customer service agents are available for chat Monday-Friday, 7:00am–6:00pm, and Saturday, Sundays and Holidays 7:00am–12:00pm Pacific Time, and will respond to your request as soon as they are online.

There is no charge for using the mobile app, but data rates may apply.

For app technical support download issues or questions, contact [email protected].

The following iOS 7 devices are compatible with the app: Requires iOS 7 or higher. Compatible with iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S, and iPhone 4.

© 2015 The Seattle Times Company. My:Time™ is a trademark of Contact Solutions LLC.